[Coco] torn on getting a coco...

[Mark Marlette]

Michael,

I know it is hurting my business.

I got an order today from someone that called himself a moron and 
wanted a computer and memory upgrade for the price I quoted you.

He wanted to not use PayPal and pay with a check or money order so I 
reduced your quote to him to eliminate the handling fee. We call that 
being fair, you call it something else.

Regards,

Mark

At 12/14/2008 08:18 PM, you wrote:

>On Sun, 2008-12-14 at 19:27 -0600, Mark Marlette wrote:
> > First off I would like to thank everyone for the kind words of our
> > business. I can only recall one other unhappy customer in over 10
> > years of business.
> >
> > Michael,
> >
> > I can see from your 360k disk drive comment that you really have NO
> > idea of what some of the others have already commented on, supply and
> > demand. These drives ARE VERY hard to procure. You can still get them
> > for $49-$125 from other sources. I could give you some links so that
> > you could go tell them their pricing is too high as well. I do have
> > DSDD drives but do not sell them bare anymore. You can buy a disk
> > drive system which has the SSDD drive upgraded to DSDD. Save us both
> > some time, these are heavy, shipping would be more than $20 as I had
> > to pay to have the drives shipped in and then made to be function(if
> > needed), so we don't want to repeat this thread again.......
> >
> > I could have not included the service fee of $10 or 12 minutes to
> > install and test the 512k. Most customers see the value. I wouldn't
> > expect your time to be free, nor should you.
> >
> > I already explained the $20 fee for double shipping. Go see what it
> > costs to have over 1200lbs of CoCo items shipped to a dock via
> > freight lines. Then add the cost of current shipping rates. All items
> > indicated on the web page + S/H. S=Shipping, H=Handling(PayPal fee).
> > Break all of this down in the S/H and it is hardly out of line.
> >
> > This would be a good opportunity for you to start your CoCo5 project.
> > Please keep us posted on your progress.
> >
> > Regards,
> >
> > Mark
> > Cloud-9
>
>I am not asking you for a 360k drive Mark.  I've already looked
>into it myself and it is nonsense to spend over $200 for a disk
>drive IMO.  A 1.44 meg floppy drive on the other hand can probably
>be shipped and sold for around $20.  Too bad there's no simple way
>to use a 1.44 meg drive. Worse than the inability to use a 1.44 meg
>drive, the media is getting just as hard to come by.  That leaves
>the SVD disk drive, but it doesn't have 360k of memory so it can't
>replace a 360k floppy drive.
>
>I suppose between supply and demand issues and weight, I shouldn't
>be surprised that 360k drives cost so much.  For $100+, it makes
>more sense to upgrade the plans for the semi virtual diskette drive
>than anything else.  Cloud-9 should recognize the difference between
>what people want to pay for a disk drive and what disk drives of this
>era cost.  It should also be aware of the media shortage issue.  With
>that in mind, I suggest you find another medium to distribute software
>on.  It was a mistake to try a drivewire disk, but I didn't know I
>could get a rom pak instead so I didn't ask for one up front.  I didn't
>know that Cloud-9 carries joysticks either when I made the comment
>that it doesn't.  Last time I checked the web site, there was no
>indication that Cloud-9 carries additional products.
>
>Wanna hurt your business Mark?  Keep this up.  I may have complained
>when I shouldn't have this round and before, but it doesn't have to
>go on like this unless you continue to hold a grudge.  I will keep
>countering you for a while at least because I am sick of your tone.
>
>
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>12/14/2008 12:28 PM